It has been a week, and I think I have finally settled down enough to write you this note of apology for my behavior during our phone conversation. I now realize that even though you were droning on and on about information that was not pertinent to my question...I should never have interrupted you. I had assumed at the time, that if I felt you were wasting your time explaining something that I didn't need explaining, I would be helping you out, but alas, I was wrong. I should have let you finish making me feel like an idiot. My bad. Your lecture on "courtesy" proved to be very helpful in my day to day life. After all, I was the one that needed the lesson, because I am, after all, the one being paid to be courteous to people over the phone. Granted, calling you a "Jerkwad" and asking you to "please stop talking, and just do what I asked you to do, so I can be done talking to you" may have been over the line, and for that I extend my sincerest apologies. I also realized once I hung up, that the fact that I used big words like "condescend" and "patronize" may have aided in your frustration, as apparently you do not know the definitions to these words, or you never would have denied that you were doing either of them. I am quite sure, however, that I do not need to apologize for walking you through the fact that I do know how to do basic arithmetic. Shocking, I know, since I am a woman... but I do not need you to explain numbers to me by saying "39 dollars, so basically 40, plus 59 dollars basically 60 equals 100." I do know that 39 plus 59 equals 98, but I can understand the confusion, what with my lack of a penis and all. More than math and courtesy, I must also thank you for one other very valuable lesson. This one being the answer to the question "why do major companies keep sending all their customer service centers to India?" The answer to that is: If I wouldn't have been able to understand you through your accent, I may not have been able to notice how rude or unhelpful you were. Too bad you work in the branch in America huh?
I would write more, but I must go. I apparently have to crunch some numbers to pay for finishing school. Best wishes for you and your future with the company...
Signed,
Disgruntled customer looking for a feedback button...
Sym
1 comment:
OK... I'm back-stalking you (like back-dating... or something like that) and HAD to laugh at this post!!!! OH. MY. WORD!!! I so love it! My response to that person? "Next time you get on your broom, make sure it's horizontal not vertical..." (Usually said quickly at the end of the conversation so they don't catch the full meaning!)
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