More than our love for our new smart phones, Roon and I have been especially impressed with our phone service. The Customer Service Representatives have been top notch. Really. There have only been two minor issues that Roon (not me, because I'm not the main customer on the account, so they won't talk to me) has had to discuss with the CS Reps, both of which were answered quickly, efficiently, and with expert precision.
- We were told NOT to pay our last payment on our landline, because if we did, we would simply just have to wait to be issued a refund. "You pre-pay, so it's not necessary to send us your last payment."
- When we considered dropping our DSL, because it would be $35 a month without bundling it with a home phone, Roon was assured that since we had wireless service through the same company, they would still give us the discounted rate, saving us about $10 a month.
1. Charged a $35 late fee on our account.
2. Sent to collections for non payment of a portion of our DSL bill.
Yup. Most certainly just a fluke.
**I'm writing this up in advance, and scheduling it to post in hopes of linking up with MiMi for her F Bomb Friday while I'm on vacation. MiMi: If you can ACTUALLY link me up, since I'm not sure I'll be near a computer, that would be AWESOME!**