Friday, July 23, 2010

Top Notch

In March, Roon and I dropped our landline in favor of cell phones.  So far, we have loved our iPhones.  But that is not the purpose of this post. 

More than our love for our new smart phones, Roon and I have been especially impressed with our phone service.  The Customer Service Representatives have been top notch.  Really.  There have only been two minor issues that Roon (not me, because I'm not the main customer on the account, so they won't talk to me) has had to discuss with the CS Reps, both of which were answered quickly, efficiently, and with expert precision. 
For example...
  • We were told NOT to pay our last payment on our landline, because if we did, we would simply just have to wait to be issued a refund.  "You pre-pay, so it's not necessary to send us your last payment."
  • When we considered dropping our DSL, because it would be $35 a month without bundling it with a home phone, Roon was assured that since we had wireless service through the same company, they would still give us the discounted rate, saving us about $10 a month. 
I'm sure it's just a happy coincidence that during the same time frame, we have been..

1.  Charged a $35 late fee on our account.

and

2.  Sent to collections for non payment of a portion of our DSL bill. 

Yup.  Most certainly just a fluke. 

**I'm writing this up in advance, and scheduling it to post in hopes of linking up with MiMi  for her F Bomb Friday while I'm on vacation.  MiMi:  If you can ACTUALLY link me up, since I'm not sure I'll be near a computer, that would be AWESOME!**

6 comments:

MiMi said...

WHAAAT?! Jerks. I swear, this stuff just irritates me to no end.

Emmy said...

Ugh! I hope you are fighting it! So annoying.

shortmama said...

Same thing happened to me with the whole refund thing when I canceled our land line too!

Myya said...

We are still debating canceling our land lines. I feel like we are the only ones left that haven't. I'm nervous about what it will do to our bundle & how it will affect my computer??? I hate late charges when it is stupid people's fault. DUH!!!

Xazmin said...

Wow. Sounds like you guys are winning all around!

Hope you're enjoying your vacation!

Evelyn @ Hanging by a Silver Lining said...

It drives me nuts that you can't believe ANYTHING anyone tells you because you will be told two differnt things by the same company! GRRR! I'm getting all steamed for you!!